Russ Ackoff passed away on 29 October. ‘Who?’ you might ask, for he was less well known than many another so-called ‘management guru’. You can read about him here. In the meantime, though, here is one of his inspirational pieces of wit and wisdom. ‘All of our problems arise out of doing the wrong thing righter. The more efficient you are at doing the wrong thing, the wronger you become. It is much better to do the right thing wronger than to do the wrong thing righter.’ This is so true, and yet at times it is so difficult for those who, in all good faith and conscientiousness, are diligently trying to do the wrong thing righter, to simply understand it.